Terms and Conditions

Terms and Conditions

Effective Date:03/08/2025

Welcome to Gixotiq, your one-stop shop for the latest gadgets and portable devices! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions, which govern your use of our services and products. If you do not agree with these terms, please refrain from using our site.

1. Introduction

1.1 These Terms and Conditions ("Terms") apply to all users of Gixotiq ("the Website"), including but not limited to visitors, customers, and users who access the Website to purchase products or services ("you" or "Customer").

1.2 We reserve the right to update, modify, or change these Terms at any time without notice. Changes will be effective immediately upon posting to the Website, and it is your responsibility to review these Terms regularly.

2. Product Information and Availability

2.1 Gixotiq strives to ensure that all information on our Website, including product descriptions, prices, and images, is accurate and up to date. However, we do not warrant that the information is error-free, complete, or current.

2.2 Availability of products on our Website is subject to change without notice. We reserve the right to limit the quantity of products sold or to refuse service to any Customer at our discretion.

3. Ordering and Payment

3.1 By placing an order on our Website, you are making an offer to purchase products according to these Terms. We reserve the right to accept or reject your order at any time.

3.2 Prices are subject to change, and all prices displayed on the Website are in INR and are exclusive of taxes, shipping, and handling charges, unless stated otherwise.

3.3 Payments for orders can be made using [list payment methods you accept, such as credit/debit cards, PayPal, etc.]. All transactions are secure and processed through trusted payment gateways.

4. Returns and Exchanges Policy

4.1 No Returns on Used Products
We are unable to accept returns for products that have been used. Once a product has been used, it is no longer eligible for a return or exchange.

4.2 Damaged Products
If you receive a product that is damaged during shipping or has a defect, we will gladly exchange it for you. In order to initiate a return or exchange for a damaged product, you must follow the process outlined below:

  • Timeframe: You must notify us within 12 Hours of receiving the damaged product.
  • Clear 360° Video of Unboxing: A clear and unedited 360-degree video of the unboxing process is required. This video should clearly show the condition of the product at the time of opening the package. This helps ensure the damage occurred during shipping and is not due to mishandling after receipt.
  • Video Authenticity: The video provided must be genuine and unaltered. If we find the video to be fake or tampered with, we reserve the right to reject the return or exchange request.

4.3 Exchange Process:
Once we receive your clear unboxing video and verify the damage, we will process your exchange request. If your product is out of stock, we will issue a refund or offer an alternative product.

4.4 Shipping Costs for Returns:
You will be responsible for any shipping charges associated with returning a product for an exchange or refund, unless the return is due to a defect or damage caused by us.

5. Cost-Cutting Measures for Affordable Pricing

5.1 Why We Require a 360° Video for Returns:
We require a clear 360° unboxing video for any exchange requests to ensure the integrity of the product and to reduce fraudulent claims. This helps us reduce the overall costs of managing returns and exchanges, allowing us to keep the prices of our products as low as possible for our valued customers.

5.2 Lower Prices for Better Value:
Our policy is designed to reduce costs and minimize the impact of returns, which in turn helps us provide high-quality products at lower prices. By following these policies, we can offer our customers more affordable options without compromising the quality of the products.

6. Shipping and Delivery

6.1 We aim to process and ship all orders within 2 business days from the date of purchase. However, delivery times may vary depending on your location and the availability of products.

6.2 Shipping costs will be calculated at checkout based on the delivery address. We offer Prepaid orders only.

6.3 Please ensure that the shipping information you provide is correct. We are not responsible for any delays or issues caused by incorrect or incomplete shipping details.

7. Privacy Policy

7.1 We value your privacy. All personal information you provide while using our Website is subject to our Privacy Policy, which can be found [here](insert link to privacy policy).

8. Intellectual Property

8.1 All content on the Website, including text, images, graphics, logos, and product descriptions, is the property of Gixotiq or its licensors and is protected by copyright and intellectual property laws.

8.2 You may not copy, modify, or distribute any content from our Website without prior written consent.

9. Limitation of Liability

9.1 Gixotiq will not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products, services, or Website.

9.2 Our liability is limited to the total amount paid by the Customer for the product in question.

10. Governing Law

10.1 These Terms are governed by and construed in accordance with the laws of Republic of india. Any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts located in Kerala.

11. Contact Us

11.1 If you have any questions, concerns, or need assistance regarding our products or these Terms and Conditions, please contact us at:

Email: gixotiq0@gmail.com
Phone: 9947937009
Address: Areekode , Malappuram ,Kerala 673639

By using our Website and purchasing products from [Your Website Name], you agree to comply with and be bound by these Terms and Conditions. Please review them periodically for any updates or changes.